RETURN POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Returns
You may return most new, unopened items with original tags and packaging, sold and fulfilled by SupreTek within 10 days of delivery for a partial refund. However, some products have different policies or requirements associated with them.
If you aren’t satisfied with your purchase: you may be eligible for a return or exchange depending on the situation and the type of item you have purchased. We reserve all the rights to charge a handling fee on all items returned for non-quality issues.
If we shipped you the wrong item: You have two options:
1) exchanging it for the correct item, or
2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with our customer support team before sending the items back. In many cases, you have 3 days after delivery of your order to contact our customer support and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.
If an item is missing from your order: Contact our customer support team to inform us about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. At the time of requesting a refund, please provide the photographs or video(s) clearly showing the problem with the item to our Customer Support Team. If you believe your item was damaged during shipping, Customer Support will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery agent and if you find that it’s damaged during shipping, you can reject it SupreTek will ship you a new item at the earliest date possible.
SupreTek hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support.
Item must be returned unused in its original condition. The packaging must not be broken wherever applicable. We cannot accept returns under these circumstances.
- It is beyond the 10-Day Money Back Guarantee Period.
- Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.
- The detailed size chart is included in the description. The size you choose does not fit you well.
- Customer has changed their mind.
